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Complaints and returns

  1.  Complaints and returns

    1.      Seller is responsible for the product’s incompatibility with agreement in case it has been confirmed within two years from delivery.

    2.      DECORSHOP is not responsible for minor deviations of the merchandise from what was offered when delivered to client. Minor deviations caused by different format, type and quality of base are technically unavoidable. Another unavoidable deviation is the colour difference between the image displayed on the screen and actual printed product.

    3.      DECORSHOP’s responsibility lies solely within average durability of products made with digital printing technology.

    4.      DECORSHOP declares that delivered products are not required to be fully waterproof.

    5.      Complaint procedure:

    Return request has to be in writing and can be done by post to 7 Hitchcock Street Kalgoorlie 6430WA Australia or via DECORSHOP contact email: sale@decorshop.com.au

    Complaint request should include:

    Full name

    Address

    Phone number

    e-mail

    product defect description

    when defect has been noticed

    The product – if defect has been noticed before application

    Photographs clearly showing the existing defect – if item has already applied to surface

    Complaint will be processed within 10 working days from the date it was received.

    In case the complaint is accepted, DECORSHOP will deliver client the same product free of any defects (within the same postage time as initial order)

    In case the complaint is denied DECORSHOP will inform client about their decision, providing explanation in writing.

    In case the complaint is denied at client’s request and cost the product can be sent back to the address provided in the complaint form.

    6.      In case delivered product does not match the one agreed upon, DECORSHOP will deliver the ordered product without defects and may request the defected item to be sent back.

    7.      Damage incurred during inappropriate handling of product or mistakes during application are not eligible for complaint.

    8.      DECORSHOP is responsible for any defects described by consumer laws.